Cancellation Policy

At Tv Internet Service,

                      We strive to provide a seamless experience for all your cable and internet service needs. We understand that plans can change, and you may need to cancel or adjust your services. This Cancellation Policy outlines the terms and conditions for canceling any service provided through our partnerships with Optimum, Dish TV, Frontier, and Kinetic.

1. How to Cancel Your Service

To cancel your service, please contact our customer support team:

• Call Us: Reach out to our cancellation team at +1-866-510-8735 for immediate assistance. Our representatives are available 24/7 to guide you through the cancellation process.

• Required Information: Please have your account number, service address, and billing details ready to ensure a quick and efficient cancellation process.

2. Cancellation Terms

• No Early Termination Fees: We strive to avoid hidden fees. However, certain promotions or packages may include specific contract terms. Please review your service agreement for any applicable early termination fees.

• Equipment Returns: All leased equipment (e.g., routers, modems, set-top boxes) must be returned within 30 days of cancellation. Failure to return equipment may result in additional charges.

• Service Disconnection: Once your cancellation request is processed, your service will be disconnected within 24-48 hours unless you specify a later date.

3. Pro-Rated Billing & Refunds

• Pro-Rated Charges: If you cancel mid-billing cycle, charges will be pro-rated based on your usage up to the cancellation date.

• Refund Eligibility: Refunds for unused services are available for prepaid accounts. Credits will be applied within 7-10 business days after cancellation.

• No Refunds for One-Time Fees: Activation, installation, and other one-time fees are non-refundable.

4. Special Cases for Cancellation

• Moving to a New Address: If relocating, we can transfer your service to your new address without cancellation fees. Contact us for a hassle-free service transfer.

• Plan Changes & Downgrades: If you’d prefer to downgrade or change your plan instead of canceling, contact us to explore your options for package adjustments.

• Seasonal Holds: We offer temporary service suspensions for up to 6 months without full cancellation. Contact us for more details.

5. How to Avoid Cancellation Fees

• Switching Providers: If you’re switching providers, let us know. We may have special offers to keep you as a valued customer.

• Early Contract Termination: To avoid penalties, align your cancellation with the end of your current contract period. Contact our team for details on your specific terms.

6. Contact Us for Cancellation Support

Our goal is to make the cancellation process as smooth and transparent as possible. If you have any questions or need assistance:

• Call: +1-866-510-8735

• Email: contact@tvinternetservice.com

• Live Chat: Available on our website at tvinternetservice.com

We value your business and are here to assist with any of your service needs.

Thank you for choosing Tv Internet Service!