Privacy Policy

At Tv Internet Service,

                          We are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and secure your data when you visit our website (tvinternetservice.com) or contact our customer support team. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address, and billing details when you contact us for new service setups, package upgrades, bill payments, or technical support.

• Service Details: Information about your existing cable and internet services, such as account numbers, service locations, and package preferences.

• Technical Information: Data like your IP address, device type, browser details, and website usage patterns collected through cookies to enhance your user experience.

2. How We Use Your Information

Your information is used to provide, maintain, and improve our services. 

Specifically, we use your data to:

• Set Up & Manage Services: Facilitate new connections, transfers, upgrades, cancellations, and technician appointments.

• Provide Customer Support: Address your inquiries related to billing, service changes, and technical issues.

• Enhance Your Experience: Personalize website content to match your preferences, making it easier to explore service packages and securely pay bills.

• Marketing & Promotions: Notify you about exclusive offers, deals, and new services (with your consent).

3. How We Protect Your Information

We prioritize the security of your data and implement the following measures:

• Secure Payment Processing: All phone-based bill payments are processed through secure channels to protect your financial information.

• Data Encryption: We use industry-standard encryption to prevent unauthorized access to your personal and service-related information.

• Restricted Access: Your information is accessible only to authorized personnel, ensuring confidentiality at all times.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your details with trusted partners (e.g., Optimum, Dish TV, Frontier, Kinetic) to deliver the services you request.

• Legal Compliance: If required by law, we may disclose your information to meet legal obligations or protect our rights.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance your browsing experience by remembering your preferences.

• Analyze website traffic and improve our content.

• Support targeted advertising relevant to your interests.

You can manage your cookie preferences via your browser settings.

6. Your Choices & Rights

You have the right to:

• Access & Update: Request access to the personal information we hold about you and update it if necessary.

• Opt-Out: Unsubscribe from marketing communications at any time.

• Request Deletion: Ask us to delete your personal data if you no longer use our services.

To exercise these rights, please contact us via +1-866-510-8735 or contact@tvinternetservice.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

• Phone: +1-866-510-8735

• Email: contact@tvinternetservice.com

• Website: tvinternetservice.com

Thank you for choosing Tv Internet Service. Your privacy and trust are our highest priorities.